Our trusted delivery partner is DPD, who provide us with first-class visibility and a service to match our customer’s needs. You can track your order from the collection of your order to your local DPD depot, and then all the way to your front door. This is even easier if you have the DPD app on your smartphone. This is also why it’s crucial to add a mobile number and email address when completing your order. This way you can get all the necessary tracking information about your order.
You can find out more in this video…
Please note that we deliver Tuesday to Saturday and there is no additional charge for Saturday delivery.
|Order Value||Delivery Type||Cost|
|Under £30||Not Eligible For Delivery||N/A|
|Over £30||Next Day Delivery||FREE|
Orders must be placed by 1pm to qualify for next day delivery.
For any further questions please refer to our FAQ’s.
Unfortunately at this time, we are unable to deliver orders to Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly, all Scottish Islands, Highlands and North of Falkirk. The easiest way to check if we can deliver to you is to visit the DPD Service Lookup page and enter your postcode. If there is a next day delivery service available then there’s a high chance we can deliver to your address.
Frozen Delivery Process, From Us to You
We keep your order frozen by using both dry ice packets and thermo-insulated box liners. DPD collect your order from our cold store the day before your requested delivery date and it begins its journey to wherever you might be in the UK mainland.
Want to know more about how we pack and ship your order? We’ve got you covered. Click below to unravel the mysteries of how our fish and seafood arrives on your doorstep still frozen.
What If I Won’t Be Home?
Unfortunately, you or someone else will need to be at home. To ensure that this impacts your time as little as possible, you’ll be sent a 1-hour delivery time slot when your order is out for delivery. This may allow you to pop home on your lunch break if needed. As your order will be delivered frozen it’s important to ensure someone is home to get your seafood into the freezer or fridge as soon as possible to ensure it doesn’t spoil or get stolen. We will not offer a replacement order or refund if your seafood is successfully delivered but you are not home to receive it.
If you are unable to be home and there is no suitable arrangement you can make, you can leave delivery instructions with DPD. We’d advise leaving a large cool box or perhaps a recycling box somewhere so that DPD can cover your order safely and protect it from direct sunlight and theft.
What If There Is A Problem With My Order?
If you haven’t received any confirmation from ourselves or DPD the day before your order is due, please check your junk mail folder as well in case any communications have gone in there by mistake. Any communications from DPD that mention an error or delay with your order should lead to you contacting their customer service team as soon as possible on 0121 275 4815. If you are unable to receive any assistance from DPD, please email us at email@example.com and a member of our team will be able to assist you and arrange a replacement order.